What are your hours of operation?
We are open from 8 am to 8 pm Monday through Friday. We always try to accommodate patients’ schedules, however, certain studies can only be done at particular times, either because of human physiology or because a doctor needs to be present for the procedure. For these reasons different modalities have different schedules.
Do I need to schedule an appointment?
There is a chance that if you walk in you could get your procedure done on the spot. However, this depends not only on how busy the technologist is and what your procedure requires. If your procedure requires a precertification or fasting, we will have to schedule you for a different time.
Is there a fee for being late or no show?
All appointments not cancelled within 24 hours prior to the scheduled time are subject to a $50 fee. Please review our No-Show & Late Cancellation Policy.
Can I get my images?
Yes! If you are having a study and you would like to get your images please let either registration or the technologist know before the test and you will have them within 10 minutes of the completion of your test.
If you are requesting images from a study you had before, please allow 1 business day before you come to pick them up.
How much are the images?
The first copy of your CD is always free. There is a fee for all subsequent copies.
If you have to leave your images at your doctor’s office, do not forget to pick them up. Most offices don’t keep the images, they will be destroyed in some time, and you will need to pay us for another copy.
Can you send the images and report to my house?
We can send your report to your house via regular mail. Due to HIPPA regulations we cannot email the report to you. We can fax the report to you if you send or fax us a written request for it.
All images have to be picked up in person and signed out. We can mail them to you, however, you will have to cover the shipping and handling fee.
Will my doctor get my images?
The images are read by our radiologist and the written report from that reading is sent to your doctor. The radiology report (the result of your test) will be faxed to your doctor. We do not send images along with this report.
If your doctor requests that you get images on a CD, you will have to get them yourself and give them to your doctor.
When will my doctor get the report?
For most studies the turnaround is 2 business days or less. If your doctor requires a faster turnaround time they will mark your prescription or call in the request themselves.
What if I have an emergency?
We always do our best to accommodate emergency patients. However, our patients’ safety is our first priority and if we feel that you will be better served by going to the Emergency Room, we will tell you so.
Where do I park?
All of our departments have parking spaces in front of the main entrance. If you are having a sleep study, you must park in these spots marked “Patient Parking Only” or your vehicle will be towed.
Have questions?
If you are unsure about any part of this please feel free to call us at 215-464-3300, and we will be happy to answer any questions.
